During the last year, insights has emerged that there seems to be some really important knowledge missing related to challenges in adopting new information technology. We do know how people make sense of technology and how the sensemaking processes has impact on the adoption curve. We also know that there is a difference between intended use and actual use when it comes to how users translate the designers technology inscriptions. We know that the stuff we put in the hands of the user must be useful and meaningful. We know also the importance of usability and staying within budget constraints. However, we do not know how we can materialize mechanisms that increase the speed and shorten the adoption time of new technology.
This is not about marketing and persuading the user to try and buy. Rather it seems to be a matter of designing “transitional hooks” between the existing technology in use and the new technology. To my understanding, there seems to be few study on what such transitional hooks consist of and how they could speed up the adoption rate. Further, we have limited knowledge in how such transitions could be triggered as well as managed. There are studies of the challenges of switching from one email-platform to another. But these examples aka always an organizational perspective. My focus reside more on the individual level and how we as technology designers could use some form of consumer-oriented approaches to reach these transitional effects. In the area of emergency and crisis response, such transitional effects are important in order to enable technological shifts and avoid stabilizing a practice with old or even outdated technology support.
Here, I do believe that our community of IT-designers have a substantial and open-field to explore.